The ultimate Broadband satellite connectivity partner
WHERE SPEED AND PRECISION MATTERS
42com SAT is an authorized internet service provider (ISP) in Italy, establishing multiple Points of Presence (POPs) throughout the country, enabling it to deliver reliable and high-speed internet services across the region.
42com is a one-stop-shop for niche telecom solutions, providing unparalleled service delivery and operational efficiency to customers worldwide. With its holistic approach, the company is at the forefront of solving modern communications challenges, from building and operating distributed teleports to supporting high-end telecom operations.
​
42com SAT:
-
Benefits from a 24/7 Customer Support Center (CSC) to support specialized services in VSAT, Low Earth Orbit (LEO) Satellites, 5G, and IoT technologies.
-
Builds and operates end-to-end LEO Satellite infrastructure, serving clients domestically in Italy as well as on an international scale.
-
Resells LEO Satellite internet connection and devices.
42com SAT offers tailor-made solutions in order to meet and exceed your needs.
CUSTOMER SUPPORT CENTER (CSC)
We are passionate about delivering 24/7 Premium Support: our dedicated technical team provides round-the-clock support to address any concerns or issues promptly.
Customer is never alone: 24/7 support with highly qualified engineers provide exceptional protection against service disruptions.
Full-Service Capabilities: from design and implementation to ongoing support.
​
Monitoring
-
Real-time monitoring of network performance, bandwidth usage, traffic and availability.
-
WAN Event/Problem Monitoring & Management – detecting network anomalies, outages or degradation in real-time.
-
On-Demand Support (Problem Solving).
-
Service Reporting & Analysis.
​
Coordination
Incident Management
-
Notification Support – coordinating quick incident response to troubleshoot and resolve issues.
-
Tier 1-2-3 Support – logging incidents and escalating critical issues to specialized teams if needed.
-
Remote troubleshooting of hardware and software problems.
-
Coordinating with service providers for quick resolution.
-
Ensuring that network devices are up to date with the latest patches and software updates.
​
Reporting and Analytics
-
Providing detailed reports on network health, incidents and system performance.
-
Offering insights into potential areas of improvement or risks to the network.
-
Generating compliance and SLA (Service Level Agreement) reports.
Service Transition and Provisioning Management
-
Planning & Support
-
New Service Onboarding
-
Change Management
-
Service Asset & Configuration Management
​
Client Infrastructure Management
-
VSAT (antenna, modem)
-
L band system
-
4G / 5G modem
-
Router (mono WAN / multi WAN)
-
Switch (managed / unmanaged)
-
Access Point (VOIP switch / Phone)
-
UPS
​
Satellite Platform Management
-
Regular analysis of network performance to optimize efficiency and throughput.
-
Reconfiguring network components to improve load balancing and reduce congestion.
-
Acting as a liaison between the organization and external service providers.
-
Coordinating with Internet Service Providers (ISPs) and hardware vendors to resolve outages or issues in a timely manner.
-
Scheduling and managing network updates, firmware upgrades and preventive maintenance.
-
Ensuring minimal disruption during maintenance activities.
​
On site repair Management
Collaborating with field engineers and technicians in order to resolve on-board issues.
Managing the logistics for physical equipment repairs or replacements, especially in regions where remote troubleshooting isn’t sufficient.
GROUND STATION SET-UP
42com SAT offers consultancy and support for the realization of terrestrial gateways.
License and Permit (frequencies and civil works)
-
Geographical Position
-
Stations Type
-
Satellite Constellation Type
-
ITU Name
-
Emission Designator
-
Angle of Elevation
-
Frequency bands
-
Maximum EIRP
-
Polarization
-
Antenna Diameter
-
Number of Antennas, etc.
​
Land research and selection
-
No interference (RF Survey)
-
Low seismic and flood risk
-
Easy connection to utilities (power and fiber)
-
Local regulation constraints
-
Civil works and frequencies authorization timing
​
Power and Fiber Connectivity
​
Installation and Activation
-
Timeline of the project
-
Define type of monitoring, remote and local management
-
Coordinate the final documentation to communicate the council and ARPA landowner the gateway activation.
-
Coordinate any documentation needed for final certification of the gateway (electrical and security point of view).
​​
Maintenance
-
Define preventive maintenance plan
-
Define SLA for emergency reactions
LEO SATELLITE INTERNET CONNECTION
Connection is possible with a new generation of satellites.
​
42com SAT offers turnkey services that include
-
The research and implementation of the best technical solution designed on your needs;
-
The procurement and installation of the equipment;
-
Technical management on behalf of the Client, with a team of engineers available 24/7 in both Italian and English;
-
A team of technicians for emergency interventions worldwide.
​
The Customer Support Center (CSC) plays a critical role in ensuring that the satellite internet service remains reliable, fast and globally accessible.
Activation, incident management and reporting
-
Immediate Action: when a problem occurs, the customer support staff acts promptly to assess the situation coordinating incident response to ensure rapid troubleshooting and problem resolution.
-
User Connectivity Support: assisting with terminal registration, configuration and troubleshooting.
-
Remote Specialized Intervention: if the resolution requires specialized expertise but can be performed remotely, a second-level 42com expert is immediately involved.
-
On-site Intervention: if the problem requires physical intervention on-site, a specialized engineer is sent in coordination with the Client.
-
Coordination: managing the logistics for physical equipment repairs or replacements.
-
Reporting and Analytics: generating reports on network performance, bandwidth traffic and service availability.
The advantages of LEO connectivity
-
Service immediacy
-
Ubiquity
-
Terminal portability
-
High speeds
-
Low latencies
-
Low costs