Support

Technical support

Routing problems / Quality messages

Software questions (KMS, Billing software, etc.)

Tel: +49(0)30-340 605 905
Fax: +49(0)30-340 605 995
Mon - Fri: 9.30 am - 11 pm
Sat, Sun & Holidays: 10 am - 11 pm

Booking support

Payment information / Enquiries regarding payment bookings

Account bookings and check of received payments

Bank transfer vouchers / bank deposit receipts

Billing enquiries of all kinds

Payment bookings: Fax, E-mail, Phone

Tel: +49(0)30-340 605 906
Fax: +49(0)30-340 605 996
Mon - Fri: 9.30 am - 11 pm
Sat, Sun & Holidays: 10 am - 11 pm

Order support

Tariff lists / Registration of customers

Number set-up and activation

Information on activation status

General enquiries

Tel: +49(0)30-340 605 907
Fax: +49(0)30-340 605 997
Mon - Fri: 9.30 am - 5 pm

Porting support

Collection of porting orders

Enquiries regarding porting orders

Tel: +49(0)30-340 605 908
Fax: +49(0)30-340 605 998
Mon - Fri: 9.30 am - 5 pm